Terms and conditions of sale for Deaneasy 2018
This is Deaneasy’s terms and conditions of sale policy
Deaneasy is an Italian company and as such respects the Italian and European law on distance selling. Therefore, the purchase from Deaneasy is safe, there is no risk of fraud and, in case of problems, it will be resolved quickly and with the best possible solution.
Users who browse and buy on Deaneasy automatically accept, without reservation, the terms and conditions and the pages linked to it, the contents of which do not affect the consumer’s legal rights. Deaneasy reserves the right to modify the terms and conditions of sale without notice and at any time. it is the customer’s responsibility to stay informed of any changes through this page and its links.
Accurate information and prices
The Deaneasy website is constantly updated. Most of the products are photographed in our studio and the descriptions are obtained directly from our technical staff, with additional information, updates (based on our tests, experience or buyer reviews) in order to provide more details and clarity of the product. Deaneasy’s goal is to be 100% accurate, sometimes errors in prices, photos, descriptions, technical specifications, delivery terms, payment terms or product return terms may occur. in this case, contact us for an immediate correction. If these errors were found in the products of a pending order,we will contact the customer with the option to cancel (with immediate refund if you have already sent the payment) or to continue the purchase by evaluating alternative solutions. If the order has already been sent and received, it is possible to return with a subsequent refund. Please visit our Returns and Non-EU Returns page for more information. Deaneasy will feel free to cancel orders containing those errors and correct them without notice. Deaneasy is not responsible for any problems or damages resulting from such errors.Deaneasy will feel free to cancel orders containing those errors and correct them without notice. Deaneasy is not responsible for any problems or damages resulting from such errors.Deaneasy will feel free to cancel orders containing those errors and correct them without notice. Deaneasy is not responsible for any problems or damages resulting from such errors.
It is strictly forbidden to enter false, modified and / or invented information.
We reserve the right to prosecute any type of violation or abuse, in their interest, users and institutions.
Conditions and information in the Availability and orders section
Prices, VAT and invoices
Prices on Deaneasy can be subject to continuous updates, at any time and without notice due to the change in the exchange rate, both for different commercial reasons. Prices include VAT where applicable for EU countries, free for orders with non-EU countries and EU target companies with VAT number enabled for Intrastat transactions (for more information, please contact us before ordering). By changing the destination country at the top right of the site or in the cart you will get the latest prices. keep in mind that within the EU there are no customs duties paid and the total is inclusive of all expenses, which is different for outside the EU.
Shipping costs are not included in the price but indicated separately and in some cases free of charge. “Price list” means the recommended selling prices.
Transactions are always made in euros (€).
For each order, a receipt is issued or, alternatively, an invoice is issued, if the appropriate option was selected at the time of purchase. For non-EU countries, a VAT-free invoice is automatically processed. While for EU countries it is necessary to select the check “I want invoice” before payment, without clicking on this option a receipt will be generated (it is not possible to request the invoice at a later time).
In rare cases, following an increase in VAT or an increase in prices by the supplier, it may be necessary to revise the prices. In this case the customer would be contacted by our customer service and would be entitled to a full refund if an unacceptable increase were considered.
Purchases on Deaneasy (www.deaneasy.it) are allowed only to adults (over 18 years) or children under the supervision of an adult. Deaneasy assumes that all data provided by the customer are true and correct, that the buyer has the same payment method chosen for the purchase and that there is sufficient credit to complete the payment.
Once the order has been received, a confirmation e-mail will automatically be sent to the user’s e-mail address indicating the order details. This e-mail does not establish the beginning of a contract between customer and seller (Dean), but is only a summary of the order placed. Deaneasy is free to accept or decline any orders received. If an order is refused, Deaneasy will contact the customer to provide a full refund.
You can place an order through:
⁃ Payments with Paypal
Modification or cancellation of orders and returns
It is always possible to modify or cancel an order provided that the order is not displayed as “In Progress” visible in the update of the email status and in the user profile section relating to your order. Once this status is exceeded, the order can no longer be changed or canceled, neither the address nor the goods purchased and cannot be canceled. Further information on how to modify or cancel an order can be found in the Availability and orders section.
The cancellation is possible only and exclusively through the “My order” section in your user profile. By clicking on the “Cancel order” button you will receive a request that will be processed in 24-48 working hours with a subsequent refund.
Upon receipt of the goods, excluding personalized products, it is always possible to return it following the procedure for returning an order (note that you have the right to return and order within 30 days of receipt).
More information on returns, conditions and instructions are available in the “Returns” section.
Size tables, assembly guides and products are available in some products. Both are provided by Deaneasy suppliers / manufacturers and experiences. We cannot be held responsible for any type of problem deriving from these indications written / studied on the basis of standard cases, the most common, without entering the specifications of each customer.
Preparing and shipping an order
Once payment has been received and verified, Deaneasy will immediately proceed with the preparation of the order. In some rare cases, preparation and shipping times may be delayed due to warehouse errors such as simultaneous purchases on limited quantities, availability or products with defects found only at the time of order preparation. These problems will be handled promptly by our customer service, with maximum transparency and speed, which in this case the customer can feel free to cancel the order at any time. Shipping costs are clearly indicated in the cart during the order confirmation process and are included in the total amount.
Delivery times depend on the chosen delivery service, a tracking code will be sent by e-mail so you can check the status of the package. The customer is directly responsible for the accuracy of any published statements. In the case of an undelivered parcel (for example, wrong address provided or absent recipient) the parcel will return to the sender, the postage for returns will be charged to the buyer (in case you have been assigned a free shipping promotion, will calculate the corresponding shipping value to be reversed).
Deaneasy is not responsible for any delays caused by the shipping service (for example deliveries to remote areas, strikes, natural disasters, unexpected logistics etc.).
In case of problems, customer support will always be helpful.
For orders with destination in non-EU countries, VAT, customs duties and charges / are not included in the total and are charged to the customer.
Customs clearance for orders outside the EU
In all countries outside the EU, imported goods are subject to a customs clearance procedure. When you buy from Deaneasy, the goods are shipped from Italy. Therefore, the buyer becomes an importer and is therefore responsible for the goods that go through customs in the country of destination. As an importer, the buyer assumes all responsibility for customs clearance as well as any questions related to improper inspection or storage.
Note that the customs services have the right to stop and inspect the goods as long as they deem it necessary. Consequently, Deaneasy cannot be held responsible for any delays due to the customs clearance procedure.
The import of certain goods, such as gas products, under pressure or lithium batteries, is not allowed in the country of destination because it is considered “dangerous goods”.
Customs duties, taxes and / or customs clearance costs (including any intermediaries where applicable) can be applied to the import of the goods are charged to the customer.
For international shipments, our offices provide couriers with the documentation and information necessary for shipping. However, additional documents may be required for thorough checks of goods by customs services. In this case, Deaneasy will do everything possible to ensure that the buyer provides assistance and documents necessary for customs clearance.
Reviews, questions and answers
Leaving a comment on a product or service is very important for us and other users. Deaneasy is not responsible for any content posted by a user on the website. Any nickname, comment, question and answer from the customer will be checked regularly and we reserve the right to delete, reject or modify comments at any time. It is implicit that the user is aware that the information included on the website is copyright free. Further information and conditions are available in the following section Reviews and Questions and Answers
Ecology, recycling, respect for the environment. Deaneasy takes care of the environment, most of the energy we consume is produced from renewable sources (photovoltaic system) significantly reducing CO2 emissions and other pollutants. We pay attention to everything that can be recycled and using a “home automation” system that optimizes resources, including the use of low energy consumption LED lighting
Safety and guarantee of purchase
Deaneasy is a website that works according to Italian and European regulations, guaranteeing high service standards. This is to guarantee all buyers a pleasant shopping experience, guaranteeing consumer protection rights.
Deaneasy is also committed to finding solutions to any problem that arises and provides assistance even after the sale
Law and compliance
The Consumer Code (Legislative Decree No. 206/2005) in art. 128-135 obliges the seller to guarantee consumers the suitability of the goods purchased for the characteristics and quality offered. The seller is therefore responsible for the lack of conformity existing at the time of delivery for all the products sold in his shop. The lack of conformity exists when the product:
⁃ it is not suitable for its intended use;
⁃ does not conform to the description or does not possess the qualities indicated by the seller;
⁃ it is not suitable for the particular use desired by the consumer, if the latter has been informed incompletely and / or incorrectly during the period of purchase by the seller.
⁃ In the event of a defect found, Deaneasy asks the buyer to stop using the product and to contact us, specifying the problem encountered.
All the products on the website are protected by the official guarantee of the www.deaneasy.it manufacturer; This guarantee is valid for 24 months from the date of receipt of the goods. However, there are exceptions where the warranty may have a longer or shorter duration. Lithium batteries used to power high-power lamps, for example, have a limited warranty of up to 6 months as they are considered consumer goods. The warranty will be applied to products that present defects of conformity and / or functioning, not evident at the time of purchase.
Products that are subject to wear and / or deterioration such as tires or brake wires, pads, chains, cassettes, batteries, etc. are not subject to warranty. not to mention food products such as supplements and drinks. The warranty does not apply even in the event of incorrect installation of the product, lack of maintenance, abuse or neglect, incorrect and / or fraudulent use of the product, altered by itself and attempted unauthorized repair. It is important to install, repair and use the product carefully following the instructions to avoid damage to the product and prevent any accidents due to missing installations.
The warranty is personal, therefore, applicable to the original purchaser. To qualify for repair or replacement of the product, the buyer must present a proof of purchase such as the summary of the order attached to the tax receipt contained in the package (issued only for EU countries), the invoice duly selected during the order period, etc. The important thing is that the document includes the date and the items purchased. The buyer must produce the original receipt or documentation for the order.
A guarantee will not be excluded if the original receipt or documents cannot be provided.
Due to the rapid deterioration of the chemical ink used on the receipt paper, Deaneasy recommends that the buyer make a copy, in order to preserve if necessary for future use.
Any item that has been modified using a valid warranty will then be covered for a period of time equivalent to the warranty of the remaining time period of the original product.
Any repair costs for items not subject to warranty will be communicated to the buyer in advance by e-mail. The consumer can then decide whether to repair the item or recover it without being repaired. Shipping costs are charged to the customer.
If it is not possible to repair or replace the product, Deaneasy reserves the right to offer an alternative of equal or greater value or a partial refund.
The times of repair or replacement of an object under warranty vary according to the manufacturer. therefore, it is not possible to determine in advance a guarantee on management times.
Before sending a product under warranty it is necessary to follow the procedure in the Returns and non-EU returns section (no delays in the return number could occur).
Packaged and unpacked products
Due to the supply of some products in large quantities, such as chains, gear wheels, cassettes, levers and brakes, the absence of the original individual packaging may occur.
These products are identical to those present in the packaging in terms of quality, only without the packaging, the originality is always verifiable through the product codes engraved directly on the same component brands and has the same warranty conditions.
Each of these products is carefully packaged to avoid damage during transportation and handling.
Deaneasy is not responsible for any damage caused by the failure to install a product received. We strongly recommend checking the goods before handing them over to your mechanic or anyone who assembles them (also make sure they are qualified to carry out the specified job). Also read the terms of the warranty before installing or repairing a product (some manufacturers require qualified personnel, under penalty of voiding the warranty). If the item is damaged or if the warranty is no longer valid, Deaneasys cannot be held responsible.
Deaneasy cannot be held responsible for any direct and / or indirect damages deriving from the sale of goods available on the website.
Deaneasy cannot be held responsible for any fraudulent use and abuse of its website, its services and for any type of payment made by third parties.
Deaneasy declines all responsibility for damages of any kind, caused by direct or indirect or consequential loss of data, gains or profits, losses or damage to property and implicit or explicit claims by third parties relating to the use of its website. Deaneasy does not claims ownership of any user content published on Deaneasy pages (including the associated social network). The user grants Deaneasy the freedom of transferable, non-exclusive, royalty-free copyright to reproduce directly or indirectly, temporarily or permanently, in whole or in part, the content worldwide.
In accordance with the provisions of EU regulation 524/2013 it is available on the platform of the European Commission for online resolution. They are available at the following link http://ec.europa.eu/consumers/odr/
Such a procedure could lead to costs for both parties depending on the entity chosen as the arbitrator of the dispute.
The Deaneasy Terms and Conditions are stipulated by Italian and European legislation. Any dispute that may arise between the parties is governed by Italian law and subject to the exclusive jurisdiction of the courts in Italy.
Information about the property
All product descriptions, photos and all information relating to the articles on the website www.deaneasy.it are considered property of Deaneasy. It is therefore forbidden to reproduce partially or totally without permission. Deaneasy is intended to be viewed only on behalf of the user. The use of automated processes for content or prices is considered a violation of copyright and is prohibited except as expressly agreed with Deaneasy or where Deaneasy himself has authorized the process.